FAQ

What’s included in the Shop Essentials plan?

Think of this as your digital launchpad. You get: Up to 25 product listings A mobile-optimised storefront Secure payment setup SEO basics Simple sales tools like discount codes and pop-up offers Perfect for independent retailers starting strong without overcomplicating things. Oh, and support? You’ve got it — 24 hours a day
Can I customise the design?

100%. Accelerator and Empire plans include custom design elements or full implementation. That means no cookie-cutter templates. We’ll reflect your brand’s personality, product range, and buyer experience in every pixel. Want custom conversion paths? That’s Retail Empire territory.
Do all plans include SEO and marketing tools?

Yes — but the depth scales with the plan: Essentials: basic on-page SEO + 500 marketing emails Accelerator: quarterly keyword strategy, smart funnels, 5000 emails Empire: full SEO management + analytics suite + AI-driven customer journeys We tailor visibility tools to match your ambition.
How is Store Accelerator different?

This one’s for retailers ready to grow fast. You get everything from Shop Essentials plus: Custom design elements Multi-step sales funnels Abandoned cart automation 5000 marketing emails a month Loyalty programs, smart discount rules, and monthly strategy calls Basically: automation, optimisation, and customer retention tools — all baked in.
What kind of support do I get?

Essentials: Email support, 24-hour response Accelerator: Priority 12-hour support + monthly strategy calls Empire: VIP contact line, weekly calls, and a dedicated account manager No call centres. No ticket bots. Real people who know your site — and your goals.
What makes Retail Empire worth the jump?

If you’re scaling hard or want enterprise-grade tools without enterprise bloat, Retail Empire is your play: Unlimited products & advanced AI tools Dynamic pricing, customer segments, and conversion path mapping 1M monthly marketing emails (no joke) VIP treatment: strategy calls, dedicated account manager, and all the bells You’re not just selling here — you’re dominating.
What if I need more features later?

No problem. Upgrade anytime, or request custom add-ons as your business grows.
How fast can I get my website up and running?

In as little as 7 day—faster than most businesses take to get their first client.
How do I manage negative reviews?

We provide review management tools to help you respond professionally, filter out spam, and keep your reputation strong.
What if I don’t have time to update my site?

You won’t need to. We handle updates, security, and improvements. You focus on your business.
Will this work for my industry?

Absolutely. Whether you’re a consultant, estate agent, accountant, solicitor, or sales professional—, any sector selling a service! we build sites that bring in clients.
We use square POS - Can we integrate?

You can connect your Restaurant site to Square POS to manage orders in one place, including online orders, through a direct integration. We set that up for you
How fast can I get my new website?

In as little as two weeks—faster than you can train a new chef
I don’t have time to manage a website. Can I still do this?

Absolutely. We handle it all—design, updates, bookings, and maintenance. You just focus on running your restaurant.
Is it really commission free booking, do I have to pay something per cover?

YES, you keep 100% of the profit. We take nothing from you, so you could have 10,000 people in and we just charge the fixed subscription in the plan for the Website, SEO, Social Media and Marketing Strategy are all included too. Think of it as your full digital and reservation system in one neat package (without the overhead headache)
What if I need menu updates?

Send them over—we update it for you. Or go full Digital Dominance and get unlimited tweaks along with bespoke graphic design in your business branding made by our expert graphic design artist.