Terms & Conditions
Introduction
These Terms and Conditions constitute a legally binding agreement between ScopeSite LTD (trading as ScopeSite Digital Studios) and the client who engages our services. By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms are effective from 28th April 2025 and are governed by the laws of England and Wales.
Company Information
ScopeSite LTD is registered in England and Wales (Company No: 16130355).
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Trading Name: ScopeSite Digital Studios
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Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
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Business Address: Based in Frome, Somerset
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Contact: dan@scopesite.co.uk | 01373 311 339
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Business Hours: Mon-Tue 09:00-18:00, Wed-Thu 09:00-21:00, Fri 09:00-17:00, Sat-Sun 11:00-15:00
Services
We offer various digital services including Pay Monthly Web Design, One-Off Website Projects, Graphic Design, Social Media Management, Brand Creation, SEO Services, SaaS Platform (Ready Set Social), AI Tools (ScopeBot), and Freelancer CRM. All services are provided on a "best efforts" basis with professional standards. Delivery timelines are estimates and may be subject to change based on client feedback and other factors.
Payment Terms
One-Off Projects: 25% deposit (non-refundable), 25% upon prototype approval, 50% upon completion.
Recurring Services: Monthly billing on the same calendar day as service inception.
Late Payments: May result in service suspension, interest charges, and recovery costs.
Minimum Contract Periods:
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Pay Monthly Web Design: 3 months
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SEO Services: 6 months
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Social Media Management: Rolling monthly
Intellectual Property
One-Off Projects: Intellectual property rights transfer to the client upon full payment.
Pay Monthly Websites: Rights transfer after the minimum contract period (3 months).
SaaS and Tools: ScopeSite retains ownership of all SaaS platforms and tools; clients receive a license to use.
Client Content: Clients retain ownership of all content they provide.
Revisions
Included Revisions:
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Websites: 2 rounds of revisions
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Graphics: 2 tweaks
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Social Media: 1 revision per post
Additional revisions are charged at £60 per hour. Client feedback must be provided within 5 business days.
Cancellation
Cancellation Fees:
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One-Off Projects: Deposit (25%) is non-refundable; additional fees may apply based on work completed
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Pay Monthly Web Design: 1 month notice after minimum 3-month term
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SEO Services: 1 month notice after minimum 6-month term
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Social Media: 1 month notice (no minimum term)
Refunds are processed within 14 business days where applicable.
Data Protection
We comply with UK GDPR and the Data Protection Act 2018. We may act as either a Data Controller or Data Processor depending on the service. We implement appropriate security measures and only retain data for as long as necessary. See our Privacy Policy for full details.
Liability
Our total liability is limited to 100% of fees paid in the 12 months preceding a claim. We are not liable for indirect or consequential losses, including loss of profit, data, or business opportunities. Nothing in these Terms limits liability for death, personal injury, fraud, or other liabilities that cannot legally be limited.
Subcontracting
We reserve the right to subcontract parts of the Services to skilled third parties. We remain responsible for the quality of subcontracted work and will notify you if significant portions are subcontracted.
Platform Risks
We are not liable for issues arising from third-party platforms (e.g., social media, hosting providers) including changes to algorithms, downtime, or account suspensions. We will make reasonable efforts to mitigate any negative impacts.
Confidentiality
Both parties agree to keep confidential information secure for 5 years after termination. We may include your project in our portfolio unless you explicitly opt out.
Service Levels
For SaaS platforms, we aim for 99.5% uptime excluding scheduled maintenance. Support response time is within 2 business days. Maintenance will be scheduled with 24 hours notice where possible.
Client Authority
You confirm that you have the authority to enter into this agreement and provide any content, access, or permissions required for the services.
Updates to Terms
We may update these Terms with 30 days' notice. Continued use of services after updates constitutes acceptance of the new Terms.
Termination
Either party may terminate with 30 days' written notice after any minimum contract period. Immediate termination is possible for material breach with a 14-day remedy period, insolvency, or force majeure events lasting more than 30 days.
Dispute Resolution
Disputes will be resolved through: 1) Negotiation (14 days), 2) Mandatory mediation through CEDR (30 days), 3) Courts of England and Wales (after 45 days if unresolved).
General Provisions
These Terms constitute the entire agreement between the parties. If any provision is found to be invalid, the remaining provisions remain in effect. No failure to enforce rights constitutes a waiver of those rights.